💳 Platinum Dining

Privacy Notice

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Last updated 31st December 2022

Platinum Dining is operated by Caffeine Software Ltd, a company registered in England (no. 13992145) at Unit 29, Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT, United Kingdom. We're registered with the Information Commissioner's Office with registration number C1121380.

Your rights

The EU's General Data Protection Regulation (GDPR) and the UK's Data Protection Act 2018 gives you a number of rights when we collect or use your personal information.

Your rights are as follows - we've also included a short description of how we fulfil them:

Personal information is any information relating to an identifiable person who can be directly or directly identified. For example, your email address is a piece of personal information we may hold about you.

In this document, we'll explain in more detail what personal information Platinum Dining collects, how we use it, and how you can exercise your rights.

We act as a "data controller", and may pass your data on to other "data processors" to help us provide the service you've requested from us. We will enter into binding legal agreements with these processors to ensure that your data is protected and handled correctly in a way that respects your rights and privacy.

Some of these data processors may be located outside of the European Economic Area (EEA).

Where this is the case, we'll make sure they are based in a country which the EU has deemed to provide an “adequate level of protection” for personal data (including using the EU-U.S. Privacy Shield agreement), or that we've done sufficient due diligence to make sure that your rights are protected.

What information we collect, and how we use it

Email updates about the service

We may send you email updates about the Platinum Dining service (for example, announcing new features), but only if you specifically give us permission to do so. If you ask us to do this, we'll collect and use your email address.

Your email address will be stored with our web hosting provider and/or with a third-party email provider.

We'll hold on to your email address for as long as you want us to send you marketing emails. You can withdraw your consent at any time by clicking the unsubscribe link in any email you receive or by getting in touch with us, at which point we'll remove your email address from our marketing database.

Customer support

If you get in touch with us by email to get help with the service or ask a question, we'll record your name, contact details (email address or phone number) and any communications you have with us. These will be stored with our customer service software provider.

We'll hold on to this information for 12 months to help us improve the quality of the support we provided. In certain cases (e.g. if you've made a complaint), we may store details for longer, but we'll tell you before we do this.


We'll automatically use a third-party analytics provider to keep records of how you use our website, for example what pages you visit and how long you spend on them, to help us to improve the service we provide. No personally identifiable information is included.

Requesting a copy of your data

You can ask for a copy of the data we hold about you at any time, and we'll respond within one month. For details on how to get in touch, see the “Getting in touch” section.

Withdrawing consent

You can withdraw consent for us to process your data at any time, and ask us to delete it. For details on how to get in touch, see the “Getting in touch” section.

Making a complaint if you're not happy with how we process your data

If you're not happy with how we process your data, you can make a complaint to a supervisory authority. This might be the data protection authority in the EU member state where you live, or you can contact the UK's regulator, the Information Commissioner's Office.

Getting in touch

If you have any questions regarding anything in this privacy notice, contact us by email at me@timrogers.co.uk or at Unit 29, Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT, United Kingdom.